Hales Group Limited - Norfolk
First Floor, 17 Hellesdon Park Road, Norwich, NR6 5DR · Norfolk · East of England
This is CQC’s published rating for the homecare service at this location. CQC has not published a separate location-level rating here — it rates the regulated services individually.
What the record says
Rated Inadequate overall.
- Operator's wider portfolio
- All 18 of Hales Group Limited's rated services are Good or better. See the operator.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care at home (visits) · Extra care housing · Supported living
- Registered with CQC
- 20 Apr 2018
- Run by
- Hales Group Limited
- Part of
- Hales Group Ltd · 24 services
- Phone
- 01603358639
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Norfolk.
Care at home (visits) · Extra care housing · Supported living
Looking for services registered for a particular need? Find care that fits in Norfolk.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Not yet rated | — |
| Effective | Not yet rated | — |
| Caring | Not yet rated | — |
| Responsive | Not yet rated | — |
| Well-led | Not yet rated | — |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 22 other locations
Other active services registered to Hales Group Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Aspen Gardens | Not yet rated | Stockton-on-Tees |
| Hales Group Limited - Doncaster | Not yet rated | Doncaster |
| Hales Group Limited - Grimsby | Good, published 26 Jun 2019rating 3+ yrs old | North East Lincolnshire |
| Hales Group Limited - Hull | Good, published 4 Mar 2023rating 3+ yrs old | Kingston upon Hull, City of |
| Hales Group Limited - Ipswich | Not yet rated | Suffolk |
| Hales Group Limited - Leeds | Good, published 18 Feb 2020rating 3+ yrs old | Leeds |
| Hales Group Limited - Newcastle | Good, published 28 Jul 2025 | Newcastle upon Tyne |
| Hales Group Limited - North East | Not yet rated | Gateshead |
| Hales Group Limited - Peterborough | Good, published 10 Aug 2022rating 3+ yrs old | Peterborough |
| Hales Group Limited - Rotherham | Good, published 8 Jun 2023rating 3+ yrs old | Rotherham |
| Hales Group Limited - Scunthorpe | Good, published 4 Mar 2020rating 3+ yrs old | North Lincolnshire |
| Hales Group Limited - Sheffield | Not yet rated | Sheffield |
…and 10 more. See the full group view.
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Hales Group Limited - Norfolk adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Norwichregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Aylsham HomecareNorwichOutstanding, published 24 May 2019rating 3+ yrs old
- Outstanding, published 17 Nov 2023
- Outstanding, published 22 Feb 2020rating 3+ yrs old
- All Day Care Services LtdNorwichGood, published 10 Mar 2023rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-4920880064
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.