Bay Tree House
423 Unthank Road, Norwich, NR4 7QB · Norfolk · East of England
CQC’s records also hold a deregistered registration with this name at this postcode: Bay Tree House, Mr T P Hanley and Mrs S E Hanley, deregistered 8 Nov 2020.
What the record says
Rated Requires improvement overall, and the rating is 3 years old.
- Below Good on
- SafeRequires improvement, published 16 Sep 2022rating 3+ yrs oldEffectiveRequires improvement, published 16 Sep 2022rating 3+ yrs oldResponsiveRequires improvement, published 16 Sep 2022rating 3+ yrs oldWell-ledRequires improvement, published 16 Sep 2022rating 3+ yrs old
- Age of rating
- 3 years old — published 16 Sep 2022, and no newer rating had been published by 1 Sep 2026. A re-inspection could move it in either direction.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care home without nursing
- Beds
- 16
- Registered with CQC
- 6 Nov 2020
- Run by
- The Hanley Care Group Limited
- Phone
- 01603503528
- Website
- www.feltwelllodge.com
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Norfolk.
Care home without nursing
Looking for services registered for a particular need? Find care that fits in Norfolk.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvementrating 3+ yrs old | 16 Sep 2022 |
| Effective | Requires improvementrating 3+ yrs old | 16 Sep 2022 |
| Caring | Goodrating 3+ yrs old | 16 Sep 2022 |
| Responsive | Requires improvementrating 3+ yrs old | 16 Sep 2022 |
| Well-led | Requires improvementrating 3+ yrs old | 16 Sep 2022 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Bay Tree House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other care homes registered for care without nursing within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses. Not an assessment of anyone’s needs.
- Chiswick Houseabout 0.7 miles · Norwich · 32 bedsOutstanding, published 21 Dec 2018rating 3+ yrs old
- Hill Groveabout 0.9 miles · Norwich · 20 bedsGood, published 14 Dec 2017rating 3+ yrs oldinherited from a previous registration
- Laurel Lodge Care Homeabout 1 mile · Norwich · 32 bedsGood, published 12 Sep 2019rating 3+ yrs old
- Whitehall Lodge Residential Homeabout 1 mile · Norwich · 29 bedsRequires improvement, published 10 May 2019rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-9823802251
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.