Charles House
257 Birchfield Road, Birmingham, B20 3DG · Birmingham · West Midlands
10 beds · operated by Alphonsus Services Limited, part of Alphonsus Care Services
Diligence verdict
Rated Good overall, but Well-led is Requires improvement (10 Jan 2020), and the rating is 6 years old.
- Below Good on
- Well-ledRequires improvement10 Jan 2020rating 3+ yrs old
- Age of rating
- 6 years old — published 10 Jan 2020. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- All 6 of Alphonsus Services Limited's rated homes are Good or better. See the operator.
Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 10 Jan 2020 |
| Effective | Goodrating 3+ yrs old | 10 Jan 2020 |
| Caring | Goodrating 3+ yrs old | 10 Jan 2020 |
| Responsive | Goodrating 3+ yrs old | 10 Jan 2020 |
| Well-led | Requires improvementrating 3+ yrs old | 10 Jan 2020 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as at 11 Jul 2026 · source: CQC
Same operator — 5 other locations
Other active services registered to Alphonsus Services Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Beatrice House | Good10 Oct 2019rating 3+ yrs old | Dudley |
| Eve House | Good27 Sep 2018rating 3+ yrs old | Dudley |
| Florrie Robbins House | Good23 Nov 2018rating 3+ yrs old | Birmingham |
| Kathleen House | Good2 May 2019rating 3+ yrs old | Dudley |
| Natalie House | Good6 Feb 2020rating 3+ yrs old | Birmingham |
Data as at 11 Jul 2026 · source: CQC
Need this on paper? The single-site diligence pack on Charles House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Registered with CQC
- 19 Nov 2010
- Beds
- 10
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-116988308
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.