CareSectorWatch
Care home

Kalmia & Mallow

Dereham Road, Thetford, IP25 6HA · Norfolk · East of England

13 beds · operated by Conquest Care Homes (Norfolk) Limited, part of Priory Group

CQC overall rating
Requires improvement23 Sep 2022rating 3+ yrs old

Diligence verdict

Rated Requires improvement overall, and the rating is 3 years old, and 2 of this operator's 2 rated homes are below Good.

Below Good on
SafeRequires improvement23 Sep 2022rating 3+ yrs old
EffectiveRequires improvement11 Jan 2020rating 3+ yrs old
Well-ledRequires improvement23 Sep 2022rating 3+ yrs old
Age of rating
3 years old — published 23 Sep 2022. CQC has not re-inspected since; a re-inspection could move it in either direction.
Operator's wider portfolio
2 of 2 of Conquest Care Homes (Norfolk) Limited's rated homes are Requires improvement or Inadequate. See the operator.

Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC

The five key questions

Key questionRatingPublished
SafeRequires improvementrating 3+ yrs old23 Sep 2022
EffectiveRequires improvementrating 3+ yrs old11 Jan 2020
CaringGoodrating 3+ yrs old11 Jan 2020
ResponsiveGoodrating 3+ yrs old23 Sep 2022
Well-ledRequires improvementrating 3+ yrs old23 Sep 2022

Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.

Data as at 11 Jul 2026 · source: CQC

Same operator — 1 other location

Other active services registered to Conquest Care Homes (Norfolk) Limited. The verdict above reads across this operator's whole rated portfolio.

NameOverall rating (published)Local authority
The Oaks & WoodcroftRequires improvement17 Aug 2023Norfolk

Data as at 11 Jul 2026 · source: CQC

Diligence pack

Need this on paper? The single-site diligence pack on Kalmia & Mallow adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.

See a sample and order →
Provenance & registration
Registered with CQC
18 Jan 2011
Beds
13
Sector
Social Care Org
On CQC’s site
cqc.org.uk/location/1-141189365

Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.