Hillcrest
106 Thorpe Road, Norwich, NR1 1RT · Norfolk · East of England
52 beds · operated by 365 Care Homes Limited
CQC marks this as an inherited rating — carried over from the location's previous registration (for example after a change of ownership), not from an inspection of the current registration.
Diligence verdict
Rated Good overall, but Safe is Requires improvement (22 Dec 2021), the rating is 4 years old, and 1 of this operator's 6 rated homes are below Good.
- Below Good on
- SafeRequires improvement22 Dec 2021rating 3+ yrs old
- Age of rating
- 4 years old — published 22 Dec 2021. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 1 of 6 of 365 Care Homes Limited's rated homes are Requires improvement or Inadequate.
Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvementrating 3+ yrs old | 22 Dec 2021 |
| Effective | Goodrating 3+ yrs old | 16 Apr 2020 |
| Caring | Goodrating 3+ yrs old | 16 Apr 2020 |
| Responsive | Goodrating 3+ yrs old | 16 Apr 2020 |
| Well-led | Goodrating 3+ yrs old | 22 Dec 2021 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as at 11 Jul 2026 · source: CQC
Same operator — 5 other locations
Other active services registered to 365 Care Homes Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Clitheroe Care Home | Good4 Nov 2025 | Lancashire |
| Delph House | Requires improvement5 Oct 2023 | Norfolk |
| Ealing House Residential Care Home | Outstanding3 Dec 2019rating 3+ yrs old | Norfolk |
| Kensington Residential Care | Good23 Nov 2022rating 3+ yrs old | North East Lincolnshire |
| Laburnum Lodge | Good11 Jun 2021rating 3+ yrs old | Cambridgeshire |
Data as at 11 Jul 2026 · source: CQC
Need this on paper? The single-site diligence pack on Hillcrest adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Registered with CQC
- 27 Nov 2024
- Beds
- 52
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-19832891858
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.