Shottermill House
Liphook Road, Haslemere, GU27 1NX · Surrey · South East
What the record says
Rated Good overall, but 2 of this operator's 12 rated homes are below Good.
- This operator's rated services
- Of Pilgrims' Friend Society's 12 rated homes, 2 are below Good — not this one.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care home without nursing
- Beds
- 31
- Registered with CQC
- 21 Dec 2016
- Run by
- Pilgrims' Friend Society
- Phone
- 03003031475
- Website
- www.pilgrimsfriend.org.uk
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Surrey.
Care home without nursing
Looking for services registered for a particular need? Find care that fits in Surrey.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Good | 30 Sep 2025 |
| Effective | Good | 30 Sep 2025 |
| Caring | Good | 30 Sep 2025 |
| Responsive | Good | 30 Sep 2025 |
| Well-led | Good | 30 Sep 2025 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 11 other locations
Other active services registered to Pilgrims' Friend Society. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Cumbria Emmaus Trust | Requires improvement, published 6 Jul 2023rating 3+ yrs old | Cumberland |
| Emmaus House | Good, published 3 Aug 2026 | North Yorkshire |
| Ernest Luff Homes | Good, published 15 Aug 2019rating 3+ yrs old | Essex |
| Evington Home - Pilgrims' Friend Society | Good, published 12 Feb 2026 | Leicester |
| Finborough Court | Good, published 9 Jun 2026 | Suffolk |
| Framland | Good, published 13 Feb 2018rating 3+ yrs old | Oxfordshire |
| Furze Hill House | Good, published 5 Jan 2018rating 3+ yrs old | Norfolk |
| Koinonia Christian Care | Requires improvement, published 20 Jul 2023rating 3+ yrs old | West Sussex |
| Middlefields House | Good, published 16 Dec 2022rating 3+ yrs old | Wiltshire |
| Milward House | Good, published 24 Feb 2018rating 3+ yrs old | Kent |
| Villa Adastra | Good, published 20 Mar 2019rating 3+ yrs old | West Sussex |
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Shottermill House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other care homes registered for care without nursing within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses. Not an assessment of anyone’s needs.
- Haven Houseabout 0.6 miles · Haslemere · 9 bedsGood, published 12 Dec 2018rating 3+ yrs old
- The Cedarsabout 1.2 miles · Hindhead · 14 bedsGood, published 21 Aug 2019rating 3+ yrs old
- The Willowsabout 1.2 miles · Hindhead · 10 bedsGood, published 21 Aug 2019rating 3+ yrs old
- Shannon Courtabout 1.4 miles · Hindhead · 53 bedsGood, published 26 Mar 2025
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-3160660914
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.