The Mill House
Mill Road, Norwich, NR12 7AT · Norfolk · East of England
What the record says
Rated Requires improvement overall, and 9 of this operator's 57 rated homes are below Good — this one and 8 others.
- Below Good on
- SafeRequires improvement, published 11 Jul 2025EffectiveRequires improvement, published 11 Jul 2025ResponsiveRequires improvement, published 11 Jul 2025Well-ledRequires improvement, published 11 Jul 2025
- This operator's rated services
- Of Runwood Homes Limited's 57 rated homes, 9 are below Good — this one and 8 others. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care home with nursing
- Beds
- 45
- Registered with CQC
- 8 Oct 2012
- Run by
- Runwood Homes Limited
- Part of
- Runwood · 66 services
- Phone
- 01603737107
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Norfolk.
Care home with nursing
Looking for services registered for a particular need? Find care that fits in Norfolk.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvement | 11 Jul 2025 |
| Effective | Requires improvement | 11 Jul 2025 |
| Caring | Good | 11 Jul 2025 |
| Responsive | Requires improvement | 11 Jul 2025 |
| Well-led | Requires improvement | 11 Jul 2025 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 56 other locations
Other active services registered to Runwood Homes Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Alexandra House - Harlow | Good, published 15 Jul 2023rating 3+ yrs old | Essex |
| Ashwood - Ware | Good, published 25 Aug 2018rating 3+ yrs old | Hertfordshire |
| Bennett Lodge | Good, published 15 Jun 2022rating 3+ yrs old | Thurrock |
| Blackthorns | Requires improvement, published 27 Mar 2025 | Essex |
| Bracebridge Court | Good, published 2 Jan 2026 | Warwickshire |
| Bramwell | Good, published 9 Apr 2026 | Nottinghamshire |
| Braywood Gardens | Good, published 14 Feb 2025 | Nottinghamshire |
| Brewster House | Requires improvement, published 27 Jun 2024 | Essex |
| Broomhills | Good, published 3 May 2018rating 3+ yrs old | Essex |
| Caldwell Grange | Good, published 25 May 2019rating 3+ yrs old | Warwickshire |
| Carolyne House | Good, published 15 Oct 2025 | Thurrock |
| Chelmunds Court | Good, published 5 Oct 2022rating 3+ yrs old | Solihull |
…and 44 more. See the full group view.
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on The Mill House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other care homes with nursing within 10 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses. Not an assessment of anyone’s needs.
- Heron Lodgeabout 2.5 miles · Norwich · 30 bedsGood, published 21 Feb 2018rating 3+ yrs old
- Overbury House Nursing and Residential Homeabout 2.5 miles · Norwich · 61 bedsRequires improvement, published 1 Sep 2023
- Church Green Lodgeabout 4.5 miles · Norwich · 6 bedsGood, published 1 Jun 2018rating 3+ yrs old
- St Clements Nursing Homeabout 5.6 miles · Norwich · 26 bedsGood, published 8 Mar 2019rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-470058282
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.