Hope House
59 Hutton Avenue, Hartlepool, TS26 9PW · Hartlepool · North East
What the record says
Rated Good overall, but Responsive is Requires improvement (20 Jul 2019), the rating is 3 years old, and 1 of this operator's 12 rated services is below Good.
- Below Good on
- ResponsiveRequires improvement, published 20 Jul 2019rating 3+ yrs old
- Age of rating
- 3 years old — published 15 Oct 2022, and no newer rating had been published by 1 Sep 2026. A re-inspection could move it in either direction.
- This operator's rated services
- Of Cygnet (OE) Limited's 12 rated services, 1 is below Good — not this one. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care home with nursing
- Beds
- 11
- Registered with CQC
- 3 Sep 2013
- Run by
- Cygnet (OE) Limited
- Part of
- Cygnet Health Care · 73 services
- Phone
- 01429224442
- Website
- www.cygnethealth.co.uk
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Hartlepool.
Care home with nursing
Looking for services registered for a particular need? Find care that fits in Hartlepool.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 15 Oct 2022 |
| Effective | Goodrating 3+ yrs old | 29 Dec 2017 |
| Caring | Goodrating 3+ yrs old | 29 Dec 2017 |
| Responsive | Requires improvementrating 3+ yrs old | 20 Jul 2019 |
| Well-led | Goodrating 3+ yrs old | 15 Oct 2022 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 11 other locations
Other active services registered to Cygnet (OE) Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Ducks Halt | Good, published 9 Jun 2018rating 3+ yrs old | Essex |
| Hollyhurst | Good, published 25 Feb 2023rating 3+ yrs old | Darlington |
| North East Supported Living | Good, published 15 Sep 2022rating 3+ yrs old | Darlington |
| Oaklands | Requires improvement, published 20 Jan 2025 | Northumberland |
| Old Leigh House | Good, published 5 Mar 2021rating 3+ yrs old | Southend-on-Sea |
| River View | Not yet rated | Darlington |
| Supported Living Staffordshire | Good, published 29 Nov 2022rating 3+ yrs old | Staffordshire |
| The Orchards | Good, published 4 Jul 2019rating 3+ yrs old | Essex |
| Thornfield Grange | Good, published 10 Mar 2023rating 3+ yrs old | County Durham |
| Toller Road | Good, published 25 Apr 2020rating 3+ yrs old | Leicester |
| Willow House | Good, published 3 Feb 2021rating 3+ yrs old | Birmingham |
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Hope House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other care homes with nursing within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses. Not an assessment of anyone’s needs.
- Hutton Avenueabout 0 miles · Hartlepool · 9 bedsGood, published 25 Sep 2021rating 3+ yrs old
- Lindisfarne Hartlepoolabout 1.1 miles · Hartlepool · 54 bedsGood, published 7 Feb 2023rating 3+ yrs old
- Brierton Lodge Care Homeabout 1.4 miles · Hartlepool · 58 bedsGood, published 8 Sep 2023inherited from a previous registration
- De Bruce Courtabout 1.5 miles · Hartlepool · 46 bedsGood, published 7 Apr 2026
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-894166807
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.