Oaklands
Anick Road, Hexham, NE46 4JR · Northumberland · North East
What the record says
Rated Requires improvement overall.
- Below Good on
- SafeRequires improvement, published 20 Jan 2025Well-ledRequires improvement, published 20 Jan 2025
- This operator's rated services
- Of Cygnet (OE) Limited's 12 rated services, 1 is below Good — this one. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care home with nursing
- Beds
- 15
- Registered with CQC
- 3 Sep 2013
- Run by
- Cygnet (OE) Limited
- Part of
- Cygnet Health Care · 73 services
- Phone
- 01434600684
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Northumberland.
Care home with nursing
Looking for services registered for a particular need? Find care that fits in Northumberland.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvement | 20 Jan 2025 |
| Effective | Good | 20 Jan 2025 |
| Caring | Good | 20 Jan 2025 |
| Responsive | Good | 20 Jan 2025 |
| Well-led | Requires improvement | 20 Jan 2025 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 11 other locations
Other active services registered to Cygnet (OE) Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Ducks Halt | Good, published 9 Jun 2018rating 3+ yrs old | Essex |
| Hollyhurst | Good, published 25 Feb 2023rating 3+ yrs old | Darlington |
| Hope House | Good, published 15 Oct 2022rating 3+ yrs old | Hartlepool |
| North East Supported Living | Good, published 15 Sep 2022rating 3+ yrs old | Darlington |
| Old Leigh House | Good, published 5 Mar 2021rating 3+ yrs old | Southend-on-Sea |
| River View | Not yet rated | Darlington |
| Supported Living Staffordshire | Good, published 29 Nov 2022rating 3+ yrs old | Staffordshire |
| The Orchards | Good, published 4 Jul 2019rating 3+ yrs old | Essex |
| Thornfield Grange | Good, published 10 Mar 2023rating 3+ yrs old | County Durham |
| Toller Road | Good, published 25 Apr 2020rating 3+ yrs old | Leicester |
| Willow House | Good, published 3 Feb 2021rating 3+ yrs old | Birmingham |
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Oaklands adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other care homes with nursing within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses. Not an assessment of anyone’s needs.
- Dene Grange Care Homeabout 0.5 miles · Hexham · 50 bedsGood, published 18 Mar 2023rating 3+ yrs old
- Lowgate Care Homeabout 2.6 miles · Hexham · 42 bedsRequires improvement, published 28 Apr 2025
- Charlotte Straker Houseabout 2.7 miles · Corbridge · 32 bedsGood, published 29 Jan 2019rating 3+ yrs old
- Close House Nursing and Residential Care Homeabout 3.5 miles · Hexham · 23 bedsGood, published 6 Dec 2019rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-894282487
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.